Pima County Department of Transportation

Geographic Information Services Division

Problem Printing from MapGuide with Internet Explorer 8

A very few users have reported problems printing from MapGuide with Internet Explorer 8. Users may receive a pop-up message saying "An error occurred during this operation" or other printing failure with certain applications, including MapGuide.

Unfortunately, our tests with Internet Explorer 8 and several different printers revealed no printing errors so we have not been able to troubleshoot this problem at length. At this point we can only offer the following suggestions.

• See Printing the Displayed Map to be sure you are using printing with MapGuide's printing features.

• It's been reported that the Microsoft Inventory Analyzer (MSIA) causes problems printing with Internet Explorer 8. We don't know yet if MSIA is related to the MapGuide problem, but it could be.

  MSIA is generally not used on home computers, but it could be. If your computer belongs to an organization with a many computers, then MSIA could be on your computer.

  • If you are having difficulty, Microsoft recommends uninstalling MSIA. (You can temporarily reinstall MSIA if you need to use it.) Use the Add or Remove Programs option in Control panel to look for and uninstall the Microsoft Software Inventory Analyzer software.
  • If it is not listed, then open the Windows File Explorer and navigate to "C:\Program Files\Microsoft Software Inventory Analyzer" and verify that the folder is not there. If it does NOT exist this means that either MSIA was never installed or that it was already uninstalled.
  • If you have MSIA installed on your system it should be listed in the Uninstall or Change a Program list. If it is not listed, then open Explorer and navigate to "C:\Program Files\Microsoft Software Inventory Analyzer" and verify that the folder exists. If it does NOT exist this means that either MSIA was never installed or that it was already uninstalled. If a "C:\Program Files\Microsoft Software Inventory Analyzer" still exists, there is a Microsoft Knowledge Base article where you can download the Windows Installer Cleanup Utility. If the MSIA was uninstalled and remnants of the install remain, this utility allows you to completely remove them. Use this Windows Installer Cleanup Utility at your own risk!

• Update your printer driver to the latest revision to see if that helps.

• Try printing to another printer to see if this resolves the problem.

• Downgrade Internet Explorer 8 back to Internet Explorer 7. This may sound like an unreasonable solution. However it is supported by information in this article suggesting Internet Explorer 8 has general printing problems across multiple applications. Our MapGuide users have reported that downgrading to Internet Explorer 7 resolves the issue. Hopefully, Microsoft will fix these Internet Explorer 8 printing problems soon.

At this point, these options are all we can suggest. We don't know if or when Microsoft will address the printing issues with Internet Explorer 8. As we learn more or have other suggestions for solutions or workarounds we will post them on this page.

Because only select Internet Explorer 8 users are experiencing this problem we suspect it might be related to specific printers used in with Internet Explorer 8. If you can send us the printer model and driver version you are using it would help us to learn if the problem is printer specific. Also if updating the driver or using another printer solves the problem for you please notify us.

We want your feedback and comments on this problem. Please use our MapGuide Feedback Form or contact , or .