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Pima County Department of Transportation

Geographic Information Services Division

Pima County GIS CD-ROM/DVD and Data Products

Product Support Policies


Support

Technical support for CD-ROM/DVD applications, FTP Server GIS Data Download and GIS data is not provided by Pima County, ESRI, Autodesk, or Adobe Systems. Please understand that we may not be able to assist you with using or understanding this data, converting it to other formats, or integrating it with your data and applications.

Program and Data Updates

Program improvements and data updates are available by purchasing subsequent editions of CD-ROMs and DVDs. No interim updates or patches are provided for CD-ROM/DVD products. Files are refreshed daily on the FTP server. This means you will get our latest version of data from the FTP server. It doesn't necessarily mean the FTP server data is up-to-date.

If a new CD-ROM/DVD edition is released within 30 days of your purchase, we will give you the new CD-ROM/DVD if you request it within those 30 days. Either bring your receipt and pick it up at our offices for no charge, or mail a copy of your receipt with a $7.50 check payable to Pima County Treasurer for shipping and handling to have the new CD-ROM or DVD sent to you. You don't need to return the old disk.

Product Specific Policies

E-mail and Mail

Please let us know if you have suggestions for improving the data and/or the application. Send comments and questions about these products to e-mail address

We will respond to your e-mail as time allows, but we cannot guarantee a response. We consider your input when making revisions to future releases. We want to hear from you.

You can also mail comments to: